Please find further information below about how to make a complaint.
Please use the link to view our Complaints Procedure.
Oldham Council - Making a Complaint about a School
Most complaints and concerns can be dealt with informally and resolved by speaking with your child’s teacher, the Head of Year, or by making an appointment to discuss your concerns with the Head Teacher.
If you are unable to resolve matters informally then you are able to make a formal complaint in writing to the Head Teacher who will then investigate and respond to the complaint.
If matters are still not resolved or if your complaint is about the Head Teacher then you will need to put your complaint in writing to the Chair of Governors either via the school address or by writing to:
Governor Support
Oldham Council
Level 4
Civic Centre
West Street
Oldham
OL1 1UT
There are some school complaint matters for which the Local Authority still retains responsibility and these include complaints relating to:
- Some admissions to schools
- Statutory assessments of Special Educational Needs (SEN)
- School reorganisation proposals
- Matters likely to require a Child Protection Investigation
- Exclusion of children from school
For complaints about these matters or if you have any questions or need assistance to access the school complaint process you are can contact the Senior Children’s Complaints Officer by telephone on 0161 770 1129 or by email at: cypf.complaints@oldham.gov.uk
You are also able to contact Ofsted regarding any concerns about schools and can do this in the following ways:
- By telephone: 08456 40 40 45
- By email: enquiries@ofsted.gov.uk
Government Advice - How to Complaint about a school
Please click on the picture link for more information.
SEND Complaints Procedure
It is in everyone’s interests for complaints to be resolved as quickly and at as low a level as possible and our SEN complaint procedure is as follows:
- the complaint is dealt with by the class teacher – the complainant needs to feel that they have been listened to and that all points raised have been addressed. If the matter remains unresolved,
- the complaint is dealt with by one of the SENCos or by a senior manager. If there is still no resolution
- the Head teacher should become actively involved
- if the matter is still not resolved, the complainant must put their complaint in writing to the Chair of Governors
- the Governing Body will deal with the matter through their agreed complaint resolution procedures
- in the unlikely event that the matter is still not resolved, the parent can then take the complaint to the Local Authority or request independent disagreement resolution and the school will make further information available about this process on request.
Government Advice - SEND and Inclusion Complaints
If you want to complain about a school’s SEN support, you should do it while your child is still registered at the school.
This includes complaints that the school has not provided the support required by your child’s SEN statement or education, health and care (EHC) plan.
